• Can I ask the courier to leave my parcel in a safe place?

    A signature is required upon delivery therefore we do not allow a safe location drop off unless someone is present to sign for your order.
  • Can I collect?

    Yes, collection can be arranged by appointment before or after making an order.
  • How long does shipping take?

    UK shipping takes just a few days with the option for next day gauranteed delivery.  In most cases deliveries to the EU can take less than a week.  For shipping to Australia, Canada and the USA. Shipping is from 3-10 days. See our full shipping details here. 
  • How much is shipping to European countries?

    Shipping charges may vary depending on the size of the tent. Please check our shipping rates here.
  • Is UK shipping free?

    Yes UK shipping is free for orders over £100.
  • Will you notify me when my order is ready for delivery?

    Yes, you will receive an email once your order is dispatched. You will also be contacted by the delivery company once your order is on the road for delivery. Depending on your location, the driver may also notify you with an estimated delivery time slot however this is a new service which is only...